OMRON CONNECT PRIVACY STATEMENT

Version 7.0
LAST UPDATED: 12/10/23

Scope

This OMRON CONNECT PRIVACY STATEMENT (“Statement”) together with the OMRON CONNECT END-USER LICENSE AGREEMENT (“EULA”) and any additional terms of use incorporated by reference into the EULA, applies to your use of:

OMRON connect Application Software and any updates or supplements to it, an application provided by us or a member of our company group (“App”), once you have downloaded a copy of the App onto your smart phone, tablet device and other handheld device (“Device”).
OMRON connect Cloud Service, which allows users, by using the App, to store part of Customer Information located in a Device (other than passwords) in servers managed by us or our service provider and to remotely access such Customer Information from the user’s Device (“Service”), if you choose to connect the App with such Service.

This Statement sets out the basis on which Omron Healthcare Singapore Pte Ltd, having its registered address at 438B Alexandra Road, Alexandra Technopark, #08-01/02, Singapore 119968, (“Omron” or “we”) will process personal data which we collect from you or you provide to us in connection with the App and/or the Service. Please read carefully and agree to the following terms to understand our views and practices regarding your personal data and how we will treat it. If you are below the age of 13 years, you are not permitted to create any account on the App or Service, access, or use the App or Service.

Information we may collect from you

The App can be used as a stand-alone mobile application that only has local storage. If you reside in a certain country where we provide the Service, you can also choose to connect it to the Service by creating your personal account for the Service.

If you use the App as a stand-alone mobile application without using the Service, your Vital Data will be stored on your Device only. All the data stored by the App on your Device will be encrypted with up-to-date encryption techniques to assure that your personal data cannot be easily accessed and/or read by unauthorized third parties.

Regardless of whether you use the App with or without the Service, we collect and process the following personal data about you and your Device in accordance with your consent to this Statement. Please note that, although the provision of your personal data is not mandatory, you may not be able to fully use our App and/or Service in case you do not provide your personal data to us or do not consent to the terms herein.

In case you use the App without the Service, we may collect from you the following “Attribute Information”, “Registered Device Information”, “Support Information” and “User History Information”.

In case you choose to connect it to the Service, we may collect your “Vital Data” and “Account Information” (other than password) below additionally.

Customer Information:

your date of birth, age, gender, height, body weight, and/or any other attribute information which are provided by you (“Attribute Information”);
your blood pressure, body weight and other measurement data measured by our healthcare device (“Vital Data”);
information about the healthcare device from which Vital Data is transmitted to the App and information entered in such device (“Registered Device Information”); and
your login ID, token for authenticating ID, e-mail address, password, and any other information relating to your account set by you to use the Service (“Account Information”);

Support Information

your information you give us if you contact us for support or other purposes.

User History Information:

your access history, operation history within the App, search history, IP address, dates, reference/exit pages and any other information about your use of the Service by using the identification information that is sent from the web server when a browser accesses the website, and sent from the browser to the server during future access (“Cookies”), and the URL information of the website accessed by you immediately prior, which information is sent by browser (“Referrer Information”) and/or other methods.

Linked App and Service information:

Information about the customer transferred from the linked application and/or service to the system server of the App or the Service ,if you agree that the App and/or Service link with a third-party application and/or service (hereinafter referred to as the "Linked App / Service"). In addition, you separately agree to disclose and provide the Linked App / Service Information to us by the third-party, including the Linked App / Service provider or its affiliates, through the Linked App / Service.
* If the Linked App / Service is "Google Fit", the Linked App and Service information is hereinafter referred to as "Google Fit Data".

Location Information:

This App requests permission to access your Device’s location information (“Location Information”) to enable Bluetooth communication with your OMRON healthcare product (“Product”). However, we don’t collect or use the Location Information. The App accesses the GPS information on your Device as precise location and the approximate location collected by Android OS on your Device. You may disable the permission to access the Location Information at any time, but the Bluetooth communication with the Product is disabled.
By selecting “Allow all the time” in the location permission setting, the App can transfer data from your Product even when the App is closed.

You acknowledge that we may obtain your information from third parties, including our service providers and their alliance partners, where such disclosure has been permitted by you through the privacy settings of such third parties.

How we use your information

We use personal data held about you for the following purposes:

to inform you of products and/or services we offer;
to provide, operate, and manage the App and/or the Service;
to handle your enquiries about the App and/or the Service;
to ask you to fill in questionnaires;
to develop or improve our products (including development of algorithms) and/or services in our medical or healthcare businesses;
to distribute campaign and event information, announcement of drawings and winners, or shipping of prizes;
to recruit subjects for clinical study or execute clinical study;
to conduct medical/healthcare research and related academic activities, including publications of treatise and articles;
to respond when you contact us for support or other purposes; and
to conduct other planning and marketing activities, development (including system and application development) activities, production activities, and promotional and sales activities related to medical or healthcare devices and services, as well as activities incidental to any of the above activities.

* We will use and transfer Google Fit Data received from Google APIs to any other app in compliance with Google API Services User Data Policy, including the Limited Use requirements.

Disclosure of your information to third parties

We may disclose personal data we collect from you to the third parties including our affiliated companies and vendors to operate the App and the Service for the following purposes:

to process personal data for the purposes above written, including application usage analytics, data storage, customer support and marketing analysis;
to enforce any of our terms and conditions or policies;
to comply with a law, regulation, court order, legal process or governmental request in or outside the country of your residence;
to assert legal rights or defend against legal claims; and
to prevent, detect or investigate illegal activity, fraud, abuse, violations of our terms, threats to the security or physical safety of any person.

We may disclose or provide Customer Information to third parties for our sales, marketing, development and/or research activities by de-personalizing it, such as statistical information obtained by processing Customer Information in a manner that will prevent specific individuals from being identified.

Transfer of your information outside your country

Your personal data may also be transferred to and used in countries outside your country, such as Singapore and Japan and Vietnam, for the purposes described in this Statement. We will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the applicable legislation.

Security measures

We have implemented technical and organizational measures to protect your personal data against unauthorized access, use and disclosure. All the personal data you provide to us is stored on secure servers. Any data transfer will be encrypted using Secured Sockets Layer technology.

Unfortunately, the transition of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Service; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorized access.

Your rights

You have several rights with regards to our processing of your personal data, including:

You may access your personal data which we store.
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing.
You may request update, correction, deletion, or cessation of the processing, of your personal data.
You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above, or request to postpone or restrict the processing of your personal data, by submitting your request using the contact details provided below.
You may request us to export and provide your personal data so that you transfer it to another service or a third party which you select.

Please note that we cannot meet your requests regarding your personal data which is anonymized and cannot be linked back to you (Anonymized Information), as it is impossible to specify which personal data is yours.

Parental or other consent

We do not knowingly collect, use, or disclose, personal data from of any person below the age of 13 (“Child”). A parent or guardian, or any person validly acting on behalf of that Child (“Authorised Party”) however, may give consent on behalf of the Child for the collection, use, or disclosure of the Child’s personal data. In such a case, the Authorised Party warrants and represents that it has authority to act on behalf of the Child, that all personal data of the Child is accurate, and shall assume responsibility for the interpretation and use of any information or suggestions provided through the App or Service on behalf of the Child. If we have reason to believe that we have collected personal data from of a Child without the appropriate consent, we may delete that such personal data, or take such steps as necessary to rectify the matter, including to seek consent from a parent, guardian, or any other person validly acting on behalf of the Child. If you have reason to believe that we have collected any personal data from or about of a Child without the appropriate consent, please contact us using the contact details set out below.

We only collect, use, or disclose personal data of any person above the age of 13 on the basis that such person has sufficient understanding of the nature and consequences of giving consent. However, if we have reason to believe or it can be shown that such person does not have sufficient understanding of the nature and consequences of giving consent, we may delete such personal data, or take such steps as necessary to rectify the matter, including to seek consent from a parent, guardian, or any other person validly acting on behalf of the person. If you have reason to believe that we have collected any personal data from a person above the age of 13 who does not sufficient understanding of the nature and consequences of giving consent, please contact us using the contact details set out below.

How to cancel your account

You may request to cancel your account by using the ‘cancel account’ function within the App, by contacting the support service by using the ‘contact us’ function within the App, or by sending an email with such request to Healthcare-SG@omron.com. When your account is cancelled, certain personal data will be deleted. As a result, all your remaining data is anonymized and cannot be linked back to you.

Retention of your information

We will retain your information as long as you keep the App and/or your account for the Service. After you stop using it and cancel your account and/or uninstall the App, we may retain only your Anonymized Information.

Partners

The App may contain links to and from our partners and affiliates. If you follow any of these links, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected by them. Please check their policies before you submit any personal data to them.

Changes to privacy statement

We keep this Statement under regular review. It may change and if it does, these changes will be notified to you when you next start the App. The new statement may be displayed on-screen, and you may be required to read and accept the changes to continue your use of the App or the Services. If you choose to not accept these changes, you cannot continue to use the App and the Services.

Contact

Complaints, concerns, questions, comments arising out of this Statement or requests to access, correct, or withdraw your personal data, may be addressed to OMRON’s support service ‘contact us’ function in the App or our Customer Service Department by e-mail to Healthcare-SG@omron.com. Alternatively, these may be addressed to our Data Protection Officer by the following methods:
Email: pdp-omcp@omron.com

Address: OMRON Healthcare Singapore Pte Ltd
438B Alexandra Road, #08-01/02 Alexandra Technopark, Singapore 119968

LAST UPDATED : 08/04/24

Privacy Policy / Privacy Statement